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nak tanya....(ala2 pendapat la jugak kan..) - customer service
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apply kat vads...agent dia kelly services atau career excel..
senang dpt keje..tp interview bukan main lama..dr pg smpi ptg..
meliputi typing skill, call handling skill, simple troubleshooting, mock call, etc etc..
bagus utk org yg mmg suke keje ni..mmg masyukkkkk |
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Reply 21# miss_jay
Tu apply kt ne....website ke kene cr ofis...x paam |
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Reply 22# Duta lover
cari dkt mudah.my sgt bnyk
dia slalu advertise dgn nama customer service representative, customer service executive, customer service officer...silalah cari kat sana ye..
gud luck  |
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Reply 8# niniewawaa
yg ni melalui agent eh? nnt diletak bwh contract leasing ke cmne? |
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pernah keje as CSO ni untuk 2 company singapore n cust yg call tu mmg s'porean/foreigner yg stay kat s'pore..
1) syarikat telco dorg
2) CSO bank.
**
perrggggghhhh hati mmg kena byk2 bersabar ngan kerenah dorg.. |
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Reply niniewawaa
yg ni melalui agent eh? nnt diletak bwh contract leasing ke cmne?
fcl29 Post at 15-9-2011 18:10 
selalunye contract dulu bawah agent setahun (cth: adecco @ kelly services)...ada yg 6 bulan, pastu bila performance ok akan diserap terus masuk company tersebut...
tapi job cam ni tak selalu tahan lama... sbb tu staff CSO ni ramai yg muda2 ngan bujang lagi..
untuk amik pengalaman deal ngan customer ok lah... membina tahap kesabaran korang...tahan ngan maki hamun cust..pastu perbualan semuanya direkod. silap kit , nahas lah... customer always right..
hehehehe..pandangan aku je... sbb la ni pun aku dah ade kerjaya yg terjamin dah... CSO ni dah jadi kenangan dah.. |
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Reply 26# sweetlips
setahu aku la kan... cth kat TM... kalo under agent, dikire leasing contract... ade tempoh perkhidmatan.. so peratus gaji sket agent amek.. kalo direct ngn TM, br dikire contract betul... rasenye la..  |
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Reply sweetlips
setahu aku la kan... cth kat TM... kalo under agent, dikire leasing contract. ...
fcl29 Post at 15-9-2011 19:47
leasing contract le tu dulu..,hahahah..aku pun tak tau..sbb dulu masa aku keje memula bwh kelly..pastu bila cukup probition period HR company bagi surat untuk jd staff tetap.. tapi on the same day aku antar surat resign sbb dapat kerja yg lagi elok utk masa depan... |
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Reply 28# sweetlips
rugi kalo keje bwh agent ni... abis projek, abis la tempoh keje... tapi takpe, yang bagus berusaha utk mencari keje n berkerja  |
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sbb tu kalau boleh jgn buat hal masa keje.. mc kena jaga.. jgn ponteng... gerenti dorg akan serap masuk... dah lepas tu leh lah longgar kit..hehehe |
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Hmmmmmm....customer services yek....pengalaman aku mmg terlampau byk...udah lebey 12 tahun keje dalam bidang ni....berdikit2 dr bawah sampailah sekarang ni....alhamdulillah...rezeki keje dlm bidang ni...
Biasalah kan...deal dengan customer mmg la cam gitu....nak sentiasa dapat layanan ok dr customer jangan harap la kan......dalam sehari mmg konpom arrr ada customer yg giler asik nak memaki hamun jer.............walhal takder la besar mana sgt komplen tu... |
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Reply niniewawaa
sama ler kita.. ai pun pernah keje celcom as frontliner selama 3.5 thn....
ji ...
HaMiZiE Post at 14-9-2011 23:57
bukannya kena marah depan2 pun kan? dgr suara je pun.. bukan apa aku pun berminat nak apply keje ni nanti sementara nak tunggu gi degree.. |
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Reply HaMiZiE
tu la pasal....cm laa kite saje2 cari pasal ngn diorg...ckp cm mafia jer...n ...
niniewawaa Post at 15-9-2011 09:47
skrg handle call kat company mane yg tak stress tu? btw nak tanya klu customer service angkat2 call ni keje kita memang angkat call je ek? meaning takde nak jumpe customer depan2 ke apa.. harap jawab ya. hehe |
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Reply 26# sweetlips
mekacih tolong jwbkan |
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Reply niniewawaa
kann...
time ada customer mengamuk, buat bising kat kaunter... branch manag ...
HaMiZiE Post at 15-9-2011 11:56
yg ko cite ni customer service angkat2 call ke apa. tak paham. ke memang keje customer service angkat2 call ni kena jumpa customer face to face gak? |
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apply kat vads...agent dia kelly services atau career excel..
senang dpt keje..tp interview bukan ...
miss_jay Post at 15-9-2011 15:35
simple troubleshooting and mock call tu apa? aku taktau. typing skill ngan call handling skill aku tau la. interview dia ramai2 ke camne. cube cite sikit. aku berminat niiiii. and keje dia memang takde jumpa customer face to face kan? kalau ada aku takmau la. klu thru phonecall lantak la nak kena maki ke apa. abis tang situ je. |
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Reply 33# asteruk
4 ur info....keje mmg handle call smpi lebam
xjumpe customer...tp kalo silap sket 300 melayang...ala2 kpi cmtu
mmg ade yg ckp seronok keje angkat call je senang xyah tgk muker....
tapi kalo dah dekat 1000 call sehari...kalo 5% asik nk meroyan jer...harus dgn aku2 sekali meroyan huhuhuhu:@
my advice kalo xtry mmg xtau...just take experience....sebab tu lari from keje bank to call center....just amek pengalaman laa
setelah dipikir2 cam xmampoo nk keje cmni...so let go je laa....skrg still gak keje related call tp office hour...gaji pon lebey kurang je laa....cume kat sane kena berkorban byk laa...especially cuti...cm x bersesuaian je i ni nk keje public holiday...so let go je laa
;) |
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Reply asteruk
4 ur info....keje mmg handle call smpi lebam
xjumpe customer...tp kalo sila ...
niniewawaa Post at 16-9-2011 02:10
silap sikit rm300 melayang? tapi dia ada bagi training kan. and leh cite pasal interview dia camne sume. and jugak skrg ni keje customer service company mana yg tenang jek tu.. |
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Reply 36# asteruk
nnti g training...dorg akan ajar ko...how to handle cust sume....ape yg leh ko apply in received call...dont worry xde dia biarkn ko akan call sorg2...around 2 week ko bwh mentor after 2 week ade Team leader handle ko...
mmg handle call tp kalo cust jenis merapu meraban...ko kena wat case utk dia...
seingat aku..selagi x settle...selagi tu la ko kena liable kes dia...leh xtido mlm pk kes org tuh...:cf:
contoh2 kes merapu yg aku dpt dulu2.....kes birthday bonus xdpt...kes BBM register kol 11.59pm...broadband daily 2 kali chrge...kredit ilang sbb dpt sms 3xxxx...banyak lg laa...kang ko xlarat nk dgr huhuhu
xper ko try je...kalo nk aku tlg submit ko direct kt agency pon boleh...sbb ade kenal someone kt agency tuh
 |
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Reply 38# asteruk
rm300 tuh performance bonus ko monthly....tp bkn senang nk dpt laa...ade la kriteria2 nyer....nnti dorg bgtau la sume...
interview biasa2 je...1st interview ramai2 tgk gak kdg2 smpi 10 org sekali interview
pastu kalo ok g training dlm 3 minggu b4 nek floor....sume dia ajar ko...siap kena amek test lg...kalo fail mmg bye2
pas nek floor as aku bgtau td 2 week under mentor after that under team leader...
pas under team leader,ko kena jaga xleh call sket sgt....xleh ckp lame sgt..kena jaga talk time...
pendek kata nnti sume dia ajar kt ko...
pas renewed contract ko kena jd universal lak...maksud aku kalo dulu bljr about prepaid kena belajar postpaid lak
begitulah seadanya |
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Category: Belia & Informasi
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Post time 15-9-2011 03:35 PM
Author
