Garena - Customer Service Officer

Philament

Opportunity

You play an important role to improve the customer experience. Players give feedback and raise issues from within the product, where tickets are handled by our customer service team. Your goal is to encourage player loyalty by providing our players with outstanding service. It is an exciting job where you can assume responsibility and develop professionally.

Job Responsibilities:

• Be on hand to help and advice our players through different communication channels (email, forum and messenger)
• Understand customers’ needs and provide professional advice to solve their problem.
• Work closely with product team, provide feedback and report bugs to product manager
• Review the customer service quality and always seek for improvement in order to enhance user experience at all time.
  

Job Requirements:

• Good degree from recognized universities
• Good communication skill in English and Bahasa Malaysia
• Strong problem solving skill and troubleshooting capabilities
• Positive attitude and eager to learn
• Have strong passion in online gaming
• Fresh graduates/Entry level applicants are encouraged to apply
  

If you are interested in this position, please send us your cover letter and resume at leen@garena.com

Zachri

Wah, Garena nampaknya sedang mengambil banyak pekerja baru. Nak berkembang ke?

JimatDuit

is this an immediate hiring? im a job seeker but will only be available by mid may. how do i attach my resume for the vacancy? tq

Philament

JimatDuit replied at 23-3-2015 11:40 AM
is this an immediate hiring? im a job seeker but will only be available by mid may. how do i attach  ...

Hi!

You may still apply by sending a cover letter and your resume to leen@garena.com

Philament

Zachri replied at 23-3-2015 09:36 AM
Wah, Garena nampaknya sedang mengambil banyak pekerja baru. Nak berkembang ke?

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