Associate Operations

Midimohd

Role Associate Operations
Area : Bangsar

Responsibilities:

·        Handle back office and manage tasks associatedwith Towers in an efficient and accuracy manner for CDSS customers.

·        Adhere to stated policies and procedures relating to quality management.

·        Ensure all requests are handled within required service standard.

·        Follow through tasks and take ownership toensure they are completed as the required standards.

·        Analyzeand interpret financial statistics and other data,follow by producing relevant reports.

·        Deliver excellent customer service without compromising business needs.

·        Escalate queries to Team Manager as andwhen deemed necessary, and complete these hand-offs in a timely fashion.

·         Establish and maintain effectiveworking relationships with colleaguesand customers alike.

·        Maintain regular and consistent attendance,punctuality and appearance.

·        Pursue personal development on skills andknowledge necessary for the role and take responsibility for own learning.

·        Think out of the box to deal with in-lifeprocess issues to meet customer SLA.

Requirements:

·        Minimum graduate level education.

·        Preferably two years’ experience in Telecom,banking and/or finance role or internationalBPO experience.

·        Experience of carrying out financial reconciliations - desirably inthe areas of revenue and commercial data.

·        Excellent written and spoken English.

·        Competence in Windows based tools (Outlook/Word/Excel/Access) and goodexperienced in Microsoft Excel.

·        Required to work in Asia Pacific / UK time zone.

hubungi saya : [email protected]