Customer Service Officer [RM1500-2000]

SuperStarFun

Customer Service Officer

Responsibilities:

·        Handle customer queries via customersupport ticketing system.

·        Provide customer support in terms ofaccount verification, redemption and other transactional matters.

·        Observant and able to pick upproblem trends.

·        Investigate written inquiries/issuesand respond/resolve accordingly.

·        Working Hours 9:00am – 6:00pm(Monday till Friday)

Requirements:

·        At least 1 year of relevant workingexperience in customer service industry or call centre.

·        Fluent in written and spokenEnglish, Bahasa Melayu and Chinese.

·        Good interpersonal and communicationskills.

·        Computer and internet literate.

·        Fresh graduates are encouraged toapply.

Location:Bangsar area [Bangsar LRT station]

Interested candidates please send your resume with portfolioto kathy_lew@hotmail.com

Responsibilities:

·        通过邮件方式处理客户的需求

·         通过CRM客户关系管理系统，获取相关客户信息，提供有效服务

·         关注客户投诉，促进满意的解决方案。

·         通过CRM管理系统，为客户提供解决方案与信息。

      Requirements:

·        通晓中文与英语

·        具有较强的沟通能力、服务意识

·        熟练使用Microsoft办公软件

·        能够随机应变，遇到困难沉着冷静

·        薪水：RM1500-2000 【视工作经验为佳】

·        有无经验均可,欢迎毕业生申请

工作地点：Bangsar 地区 【Bangsar LRT站】

有意者请联络电邮 kathy_lew@hotmail.com 或致电0123517152以安排面试