TMnet Streamyx

aziz79 · Post time 23-5-2009 09:03 PM

mari kita try download software yang sama, kat website yang sama..
dengan ISP yang sama

aziz79 · Post time 23-5-2009 09:05 PM

slow la bro..
kalau slow sampai esok, hari isnin aku gegar tmpoint.

death · Post time 23-5-2009 09:18 PM

ok aku try.... hehehhe

budingyun · Post time 23-5-2009 09:20 PM

ni baru jer test..

ni pagi td dlm kul 2 pagi..

budingyun · Post time 23-5-2009 09:21 PM

mgkn kawasan ko jer kot..komplen jer..call 100..mana tau aweks angkat..

death · Post time 23-5-2009 09:23 PM

slow la plak...
aku kalu siang ari ok...
huuhuhuh... tp aku nya pakej 512 je

budingyun · Post time 23-5-2009 09:26 PM

pakej 512 bukan 60kbps ke maksimum?

aziz79 · Post time 23-5-2009 09:26 PM

aku dah ckomplen guna email tadi,,(buat kali keduanya)
kalau tak di reply lagi. memang ke TMpoint la aku hari isnin ni

budingyun · Post time 23-5-2009 09:28 PM

call direct ke 100 la..free jer..maki2 skit..

aziz79 · Post time 23-5-2009 09:30 PM

esok jer la..
takde mood nak maki2 malam ni

budingyun · Post time 23-5-2009 09:31 PM

adeh kalau aku rajin jek nak maki..sakit ati tuh..

death · Post time 24-5-2009 12:08 AM

kekadang cecah gak 70-80kbps

aziz79 · Post time 24-5-2009 06:06 AM

speed aku pagi2 buta ni

aziz79 · Post time 24-5-2009 07:37 AM

aiseh TM reply ler email aku pagi2 buta ni.
macam biasa, ayat2 yang korang semua dah tau..

Dear Sir/Madam,

Thank you for contacting TM. Firstly, we would like to apologize for the late response.

Referring to your e-mail dated 21th May 2009 on Streamyx connection issue, we are  sincerely apologise for the inconvenience caused. However, in order for us to streamline the issue that you are facing currently we would like to advise you to proceed with some basic troubleshooting. Please follow the troubleshooting below:

1) If the phone cable (RJ-11) is plugged to any other 3rd party device kindly remove it and make a direct connection from the wall socket to the telephone set.

2) Please check that one end of the phone cable is plugged in properly to the wall socket and the other end of the phone cable is plugged in properly to the telephone set.

3) You should be able to hear a dial tone. If you are unable to hear a dial tone, if possible, kindly switch the telephone set with another telephone set. This is to eliminate the possibility that the issue is with the telephone set.

4) If you are still not able to hear a dial tone, if possible, kindly switch the phone cable (RJ-11) with another cable (RJ-11). This is to eliminate the possibility that the issue is with the phone cable.

5) If you are able to hear a dial tone, we have successfully eliminated the possibility that the issue is with the phone line.

6) Switch off the modem, and then unplug all cables from modem. Bypass splitter/micro filter/fax machine/lighting protector/router.

7) Connect the cable from the wall socket to the modem directly followed by, connecting the cable from the modem to the PC.

8) Restart the PC and turn on the modem.

9) Make sure that all the lights are stable. If the lights are stable you should be able to go online.

10) Flush DNS (Domain Name Server)

a) For Windows 98/ME:
- Click on "Start" button, go to "run"
- Type "winipcfg" and then click "OK"
- Select your network card name from the adapter drop-down menu
- Click on "Release" button
- The IP address should display 0.0.0.0. Then click "Renew All"
- Click "OK" to close the window

b) For Windows XP/2000:
- Click on "Start" button, go to "run"
- Type "command", click "OK"
- Type in "ipconfig /flushdns", then press "Enter"
- Make sure the result is "Successfully flushed the DNS Resolver cache"
- Type "exit" and press "Enter" to close the window screen

c) For Windows Vista:
- Click the Microsoft Vista Start logo in the bottom left corner of the  screen
- Click "All Programs"
- Click "Accessories"
- Right-click on "Command Prompt"
- Select "Run As Administrator"
- In the command window, type in "ipconfig /flushdns", then press "Enter"
- You should see the result "Successfully flushed the DNS Resolver Cache"

11) Switch off the modem, unplug/re-plug all cables, wait for 5 to 10 minutes before switching on the modem.

12) Configure DNS (Domain Name Server).
- Preferred DNS Server: 202.188.0.133
- Alternate DNS Server: 202.188.1.5

13) Clear Temporary Files, Delete Cookies and Delete Files under Internet
Options.

14) Clear SSL Certificates (Internet Option).
- Click on "Tools"
- Select "Internet Options"
- Click on "Content" tab
- Click on "Clear SSL State"

15) Restore default browser settings.
- Click on "Tools"
- Select "Internet Options"
- Select "Advanced"
- Click on "Restore Defaults"

16) Temporarily disable firewall settings.

17) Perform Windows scan (Disc Clean Up and Disc Defragemter).

18) Temporarily disable antivirus software.

19) Disable P2P application.

20) Reboot computer and the modem.

21) Do a bandwidth test from our website as follows:
(http://219.93.175.234/)
However, if the result is below 90% of the required speed, please reply us by attaching the latest result in Kbits.

Alternatively, you can contact our Technical Department at 100 and select "Internet Services" if you need further assistance on the troubleshooting above and if the problem still persists, please provide us the following details for further action.

1) User name:
2) Contact Person:
3) Contact Number
         -  Home/Office:
         -  Mobile phone:
4) Operating System:
5) Modem Brand:
6) Service Number:
7) Streamyx Package:
8) Latest Bandwidth Test Result:
9) When the problem occurred:
10) When is the best time to call you:

For further assistance or feedback, kindly e-mail us at [email protected] .
Alternatively, you can also contact TM at 100 and select "Internet Services".

We look forward in serving you better.

Regards,

Kairun Azizi Md Noor
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#9117632-594122)