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[Tempatan]
Gara-gara line counter luggage Airasia panjang, penumpang rugi RM15,000
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rasanya pling2 lmbat pon kene 2 hours before flight bertolak..sejam setengah sebelum mcm lmbat jerk.. |
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aritu saya beli tiket online AA.domestic je,dah bayar dah sumer/ pastu waktu nak check in online la kan lepas kiter dapat booking number, der pakse suh beli insurans, kalau tak, tak leh proceed ke next page.kureng tol, sedap2 je amek duit orang macam tu. dah kena bayar last minute, another RM. Pastu payment option plak cume creditcard. Memang sadis sangat2... saya dah la takde credit card... last2 terpakse beratur depan kaunter.
Bila cakap kat officer tu dia kate, sape suruh awak tick kat kotak insurans masa mula2 beli tiket dulu.. saya cakap la, mana ada saya tick, kalau saya tick pon kat kotak insurans, sepatutnya dah termasuk dalam bayaran sekali waktu mula2.. Ni kenapa separate2? waktu nak check in kena kuar duit lagi. Pastu senyap, tak jawab soklan, eeeeeee. Hampes AirAsia.. Memang lepas ni aku naek MAS je. Kire first and last la. |
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i selalu je naik AA. rasanya dlm setahun dalam 15 kali i naik AA. pegi jalan2 dgn ma&pa. jgk kalau terasa nak jalan2 ke kl balik hari. selama ni xpernah ada masalah. ok je. byr murah, jadi jangan nak expect hi-class sgt. kadang2 tiket jauh lagi murah dari tiket bas. dlm kes ni, i rasa yg salah group tu. spatutnya sedar diri, datang awal. kalau prepare awal, masalah takkan terjadi. |
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lain kali jual nama PM, rosmah pasti l;aju je line |
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tom2 posted on 22-6-2013 07:36 AM 
aritu saya beli tiket online AA.domestic je,dah bayar dah sumer/ pastu waktu nak check in online la ...
sepatutnya officer tu kata "kenapa awak tak untick kat kotak insurance tu" sebab kadang kadang, its default to ticked...
sebelum press next page, kena check semua tu..
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MissNigga posted on 21-6-2013 09:22 PM
International flight lak... 3 hours sebelum terbang dah kena ada kat airport
kannn..... ramai yg PPRT yg tak paham kena ada di airport 2 jam awal for domestik & 3 hours early for international flight. yg ni standard mana2 airport di dunia kecuali Zimbabwe. kesian ramai PPRT yg masih ingat naik kapal terbang ni mcm naik bas. boleh main campak luggage gitu jer dlm perut bas. dlm kes ni depa ada 20 orang dgn mcm2 luggage. klu group ramai org with luggage lagi la awal kena sampai airport, at least another 1 hour early. imagine flight departure 6.25am, grup PPRT ni sampai airport pukul 5am. memang bodoh puak PPRT ni. klu di eropah some airline letak kat tiket flight tulisan besar-besar 'If you're late we won't wait'
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Last month, flight weols pukul 10.30 malam, pukul 4petang dah berlenggang kangkung menuju ke Food court lcct. Dah bosan kat situ, lepak mcd pulak. Biar la datang awal dari kelam kabut n akhirnya terlepas flight. Ad skali flight pukul 7pagi, pukul 3.30pagi dah terpacak kat lcct. Iols pasan kalau domestik bag drop Counter tu kdg2 x tulis destinasi, tu Yg kdg2 ada org confuse, ingat belum buka lagi. Kalau air Asia X, hari tu nampak 1 kaunter untuk 1 destinasi, tulis pun sebesar alam, buka pun awal, flight 10.30pm, pukul 7pm dah boleh drop luggage. Jeling2 kaunter sebelah, flight 11.40pm pun kaunter dah buka |
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sekel posted on 22-6-2013 09:32 AM
dtg awal....dtg awal...dtg awal..............lg ler dtg dgn group yg ramai........
begitulah bila PPRT naik flight. depa ingat mcm naik bas express balik kelantan.
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Lenkali buat online check in lah.. |
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matamata posted on 21-6-2013 09:22 PM
kalau ikutkan artikel...kes ni agak menarik dan secara logiknya memihak pada penumpang...pada aku pe ...
tu pasal masuk paper...
kita yang baca boleh rasa he has a case.
no doubt AA akan guna SOP as defence. Aku nak salahkan partly officer kayu yang ikut buku langsung tak mau guna otak lebih sikit dari yg diperuntukkan, largely budaya niaga AA yg nak squeeze every drop of opportunity they can. It is business alright but they must also understand common sense. The passengers had been told to come early, has AA done enough to keep the queue at a humanely sane level?
It's a world of difference when the cut off time is when the passenger join the queue NOT when when they finally reach the counter.
I'm sure many of AA customers have learnt their lessons, how about give one to AA for a change.
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nad2r17 posted on 22-6-2013 06:08 AM
Rasa mcm penah kena cheated ngn AA..
waktu tersalah beli tiket tuk both of my mom (Mother in Law ng ...
aku nampak this is a case of great expectation saja lah....
between M&G and red carpet mana sama...
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xanderz posted on 21-6-2013 04:49 PM
dalam pemerhatian aku selalunya, set2 dorang ni bukan jenis tak mau check in baggage kan selalunya? ...
Mebi luggage dorang banyak dats y tak blh bwk naik plane...
Tp even kalo luggage dorang cikit pn, dorang dh byr tok cek in luggage, so Airasia patut kne sediakan perkhidmatan yg elok. Bkn tanggungjwab penumpang nak carik alternative lain (bwk beg onboard, beli tiket flite lain etc) kalau Airsia gagal nak cater penumpang yg ramai.... Bila dorang dah janji nak provide servis, so kene penuhi la... Tak blh la bila gagal provide servis yg elok nak expect penumpang sendiri pikir jalan penyelesaian...
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munchkin posted on 21-6-2013 05:49 PM
Datang awal lenkali.
Nak awal mane lg bro?? Aku dtg 3 jam awal pn same gak, panjang bkn main queue tok cek in luggage... Takkan nak tido sane kot?? huhu...
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Muntz posted on 21-6-2013 12:06 PM
Kalau nak lebih flexibility, naik jer MAS. Aku skarang pun naik MAS jah, sbb boleh tukar flight dan ...
Yela, mmg patut banned je Airasia ni.
MAS or Firefly lbh elok, aku sampai KLIA 40 minit sblm depart pn tak ada masalah (aku dah wat web cek in awal2), siap pegawai kat boarding room offer nak cek in kan luggage aku lg kalo aku tak sempat cek in kat main kaunter...
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baby_pingu: bukan domestic flight neh byk ke kaunter utk drop luggage? 
memang banyak kaunter..tapi yang jaga kaunter cuma 3,4ketul jer dari 25 kaunter. |
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"The flight, which was at 6.25am, was for a four-day, three-night excursion to a conservation area in Kinabatangan."
Despite arriving before 5am at the Low Cost Carrier Terminal (LCCT), all the luggage counter lines were congested.
salah dia ni .. standard check in time is 2 hrs before departure time
patut before 4.25am dia dah check in . kalau tak de luaggage check in pun before 4.25am pun dah kena check in dah melalui online ke atau pun automatic kiosk check in tu.
kalau ada luggage lagi la kena awal lagi. patut kul 3 pagi dah kena ada kat airport tau. dia ingat org yg susun luggage dlm kapal terbang tu leh senang2 buka balik pintu luggage area tu macam buka bonet kete ker hapa?
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name pon dah budget airline ... what do u expect? |
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dah lama rasanya masaalah ni,rasanya penyelesaian yang terbaik adalah sila bukak barisan dan kaunter yang lebih,ini selalunya bukak maksimum 2 kaunter,bila ada satu penumpang yang bermasaalah hanya satu baris yang bergerak.kalau setakat penerbangan dalam semenanjung elok naik bas je,check in 3 jam awal maknanya kena bertolak dari rumah lebih kurang 4-5 jam,kalau naik bas dah boleh todo dan samapai tempat yg sama. |
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fortiori13 posted on 22-6-2013 01:49 PM
Nak awal mane lg bro?? Aku dtg 3 jam awal pn same gak, panjang bkn main queue tok cek in luggage.. ...
ye ke??? huhuhu. selalu datang awal ok plak. la ni tak ok yea. hmmm. kena letak dalam media banyak banyak. jual tiket banyak. kaunter bukak sikit ada apa hal.
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Muntz posted on 21-6-2013 08:06 PM
Kalau nak lebih flexibility, naik jer MAS. Aku skarang pun naik MAS jah, sbb boleh tukar flight dan ...
Betul tu.. dh x minat air asia ni. Bnyak hidden charges.
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Post time 22-6-2013 10:55 AM
