When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that most security guard companies are capable of providing the service that property managers want, but too often do not because of a lack of ongoing quality control procedures.

Security guard companies are unlike any vendor that a property manager usually hires. If you hire a painter, you can see whether or not they are doing their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs do not begin to occur.

In this article we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.

Screen Your Guards Qualifications

In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of these states, ensure that your security guard company is compliant.

If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and ask yourself does it seem adequate. Check out Security Patrolling Services in Melbourne

Additionally, is your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be providing you with verifications. If not, why?

Another excellent way to screen whether the guard is a good fit for your property is to conduct a short "interview" to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you feel that it is necessary.