Gara-gara line counter luggage Airasia panjang, penumpang rugi RM15,000

Magika

AirAsia delay forces RM15,000 in extra expenses

PETALING JAYA: SUBANG JAYA ECHO editor Teoh Teik Hoong is furious that a blunder by AirAsia resulted in him having to pay an additional RM15,000 for the environmental excursion he organised to Sabah.

"On June 6, along with seven teenagers and 13 adults from the Subang Jaya community, we were supposed to board an AirAsia flight to Sandakan for World Environment Day," he told The Malay Mail.

"The flight, which was at 6.25am, was for a four-day, three-night excursion to a conservation area in Kinabatangan."

Despite arriving before 5am at the Low Cost Carrier Terminal (LCCT), all the luggage counter lines were congested.

"We were about to check in our luggage but by the time we arrived at the counter at about 5.30am, the officer said it was too late and that they were closed," he said.

"He told us to take the flight without our luggage. We tried negotiating with them but he didn't entertain us."

He said by 6am, they tried to consult another counter officer but she refused to entertain them without even checking.

"She claimed her supervisor wouldn't allow them to check in, even though he was standing nearby. With 25 minutes left, we could not board the flight with our luggage," Teoh said.

"The students were stressed out. We tried looking at another alternative, which was to book another flight at 12pm that had five seats left."

Instead, they decided to book another flight to Kota Kinabalu and from there, took a Malaysia Airlines flight to Sandakan.

"That flight was also delayed for 25 minutes. We had to pay an additional RM8,000 to get to Kota Kinabalu and had to stay over as the Sandakan flight was at 7am the next day," he said.

"We spent RM2,000 in accommodation, plus the next flight cost RM4,000. Overall, we spent almost RM15,000 and missed the first day of events. We also had to alter our schedule for the trip."

He said while waiting for the Kota Kinabalu flight, he e-mailed AirAsia over the matter.

'We feel cheated by ordeal'

"They had promised to investigate. But by the time we returned from Sandakan on June 10, we received no proper response," he said.

"We also never received any phone calls to clarify things in between and only received three emails from them overall. We even complained via email to Tan Sri Tony Fernandes himself."

After a week, he finally received an email response, which insisted they had been too late to check in their luggage, and that their staff were merely following standard operating procedures and therefore could not bend the rules.

"They said as a gesture of goodwill, they would contribute RM2,000 into my Air Asia member account for future flights. They said they considered the case closed and resolved," he said.

"However, we feel cheated by the ordeal. The students were emotionally stressed that day, thinking we would be forced to cancel the whole trip."
Attempts to contact Air Asia were unsuccessful.

Magika

flight pukul 6.25
sampai sebelum kul 5pagi (mungkin 4.50pagi?)

rasanya kalau line tak panjang, cukup kot masa untuk check in luggage

tapi kalau nak selamat, datang sebelum kol 4.30 pagi

put3reen

mmg lambat ke  kaunter air asia ni.. hari tu hntar kawan g airport..nk check in brg lmbt giler... ramai yg xdapat check in brg sbb msa terhad walaupun diorang dh dtg awal..sian diorg...

Muntz

Kalau nak lebih flexibility, naik jer MAS. Aku skarang pun naik MAS jah, sbb boleh tukar flight dan boleh no-show, boleh open ticket gak. Lagipun harga tiket MAS skarang takler mahal sgt pun.

baby_pingu

bukan domestic flight neh byk ke kaunter utk drop luggage?

sashin

Tan Sri Tony Fernandes ...you are fired!!!

xpdckelate

kalu duit banyak xyah la naik AA,bagi geng pprt jah naik,ahahaha

jetrofa

bukan salah penumpang..tapi penumpang yg dihukum

MissNigga

Passenger yang naik local flight, advisable to be at the airport 2 hours prior to fly....

Peterpan17

Magika posted on 21-6-2013 08:00 PM
flight pukul 6.25
sampai sebelum kul 5pagi (mungkin 4.50pagi?)

Ko tau AA ni mcm haram betul. Customer aku dtg awal, 4 jam before flight departure durang kata blm masa lg utk drop bag coz kaunter tak buka. Ko dtg kemudian, counter buka 2 saja yg beratur lama. Sepatutnya utk drop luggage saja, proses cepat saja tp durang buat terkedek2 mcm haram. Apa guna web chk in klu time nak drop pun serupa mcm chk in biasa?

MissNigga

International flight lak... 3 hours sebelum terbang dah kena ada kat airport

matamata

kalau ikutkan artikel...kes ni agak menarik dan secara logiknya memihak pada penumpang...pada aku penumpang tu layak bawak kes ni lebih jauh...

immi

Penah dah kena!! Rugi oo

immi

Tp xtaw nk bwk ke mana

CauPandin

aku skunk ni nek MAs jah.. sbb tiket pun agak murah..lagi2 pakai student card/kak siswa AA ni kdang2 sengal jgak...tp sepanjang aku nek AA tak pnah la kena tggal atau ada permasalahan....

klu ad Mas Grads or Enrich card dpat 10kg free additional luggage katanya

faraway1

MissNigga posted on 21-6-2013 07:22 AM
Passenger yang naik local flight, advisable to be at the airport 2 hours prior to fly....

cam kami kalau travel, sendiri set undang undang
yang kami wajib sampai airport atleast 3 jam awal dari flight, 4 jam sebelum flight pun kekadang
kami dah tercongok kat airport, sebab ada situasi masa kami naik flight, nama tak da masa check in, sampai sejam setengah
dorang godek godek baru kami dapat boarding pass, fuh terima kasih untuk polisi kami suka datang airport awal...

MissNigga

faraway1 posted on 21-6-2013 09:30 PM
cam kami kalau travel, sendiri set undang undang
yang kami wajib sampai airport atleast 3 jam awa ...

tu yang sepatutnya...
biar datang awal... dari terlepas flight....
kita tak tau apa yang berlaku tyme otw nak pi airport or tyme kat airport yang leh menyebabkan kita ada masalah utk boarding...

kelana36

bukan ker counter cx in selalu jerit passenger yg flt tu dah nak tutup, bagi priority, boleh potong q..

tapi kalau ramai2 in a group, better come at least 2 hours before, counter buka 1hr 40 min at least before departure.

randa

aritu travel naik AA..xde la g jauh sgt tp international
so far experience ok je..mmg kena make sure dtg awal lar
lcct tuh dtg b4 subuh pon punya la ramai org
mcm normal hours lak rasa
masa balik siap trtggal luggage kat airport sana
service AA terbaik sbb dorg berjaya trace & bwk blk semula luggage tuh

Radzor

janji masyukkkkk...