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Astro..service currently not available..tensen
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Reply 40# freekey
It's ok... dah highlight aku nyer masalah nie kat board 'komputer & Internet'... hopefully there would be somebody who will come out and help me to look into this problem... aku bab bab connection, hard ware & soft ware nie memang fail... tapi kalo bab pakai, cam expert jer 
wah!!! motip priki mention my house location kat thread nie?? |
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Post Last Edit by HaMiZiE at 3-6-2010 10:17
nak no tepon cik panda boley?? kut kut cik panda reti nak resolve the issue? |
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Kalau mula2 dpt signal cantik pastu dlm 10 minit tiba2 gambar pecah2 & tak lama pastu kuar mesej "Se ...
tungkai Post at 2-6-2010 15:41 
this is what i do if i experience lagu ni even if situasi x ujan x ribut
set decoder to standby tunggu clock comes up
then switch on astro again
selalu kes yg pecah2 ni akan settle
worst case, off terus switch kat dinding tu and restart astro
normally it works
as a layman aku agak decoder tu kena reboot kot untuk flush apa2 la |
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no teon cik panda boley?? kut kut cik panda reti nak resolve the issue?
HaMiZiE Post at 3-6-2010 09:54 
ehem ehem....taktik lama nak mengorat cik Panda eakk???..cinta sedang berputikkkkk yaaaaa??? pasni boleh try bukak class, jadi tutor gimrama.. |
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Nie ar cara orang zaman sekarang bersosial... Boley berkawan... bergurau senda... marah marah or ...
HaMiZiE Post at 3-6-2010 10:34
so dah dapat usha blm tel cik panda tu...all the best... |
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this is what i do if i experience lagu ni even if situasi x ujan x ribut
set decoder to stand ...
jfq Post at 3-6-2010 09:58
try keluarkan smartcard astro..gunakan rubber eraser pastu gosok gold chip tu slow2...maybe u punya odu kat luar tu dah loose??? |
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Reply 49# FARRAZOOL
amboi!! siap kasi kek agi tue huhuhuh... gurau gurau jer ar...
So TT, cam ner ngan TT nyer issue? Dah kol ker ASTRO nak komplen...? Kasi ganyang customer service dia kaw kaw erk.. lepas tu, citer ar balik kat thread nie... Masa kol, jangan luper tanya nama customer service yang handle TT nyer enquiry tu... biar dia rasa cuak sket |
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Reply 51# HaMiZiE
tak col pun...the same standard party line dorang akan bagi..kena buat troubleshooting depan TV ler,,,hapa ler...Ananda Krishnan owner of Astro ni best friend Dr Mahathir ex Pm kita tu...so far belum ada any pay tv yang boleh hit Astro..yg ada pun dulu,mega TV pun dah lingkup... |
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dish astro Beyond tu pun rsnya alami masalah yg sama kan...ujan je takder siaran...
Anybody?? |
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dish astro Beyond tu pun rsnya alami masalah yg sama kan...ujan je takder siaran...
Anybody?? |
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Reply 52# FARRAZOOL
Tak dok maknanya nak trouble shooting kat TV... TV tu dok setempat jer... bukannya cam lap top yang dibawak ke hulu ke hilir. Mereka tue sajer jer bagi pelbagai alasan sebab the real root cause is 'Bad whether or turbulence kat angkasa or langit'. Tapi mereka tahu, kalo mereka bagi alasan ni, sure akan kena laha dan petir daripada subscriber... Aku kalo dah marah kat call center, memang aku mempuakakan mulut aku kaw kaw kat taff staff yang melayan tue... lepas tu, puas hati walaupun service tak recover... sebab kalo mereka nak fix the thing, sure take time. Kalo serius sangat, aku tak mo cakap ngan front liner tetapi aku akan bercakap ngan person at higher authority... puas hatiii |
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Reply FARRAZOOL
Tak dok maknanya nak trouble shooting kat TV... TV tu dok setempat jer... bukan ...
HaMiZiE Post at 3-6-2010 11:36
Bro...to be frank..aku pun selalu marah kaw2 kat call centre tu...tapi ni aku nak bagi tips sikit klu col dorang..
staff kat coll centre ada hak untuk letak gagang tel tu, kalau kita maki hamun dorang , pastu staff tu akan bagi reminder kat customer sumting like this..
"sir, i remind u, not to use vulgar words..if the 3rd time, u are still using the vulgar words,i'm gonna hung up this col"
aku rasa kat Malaysia ni...Celcom, bank ker, jarang staff boleh hung up col..except astro..why? their management is ***k up
**moral of the story, jangan maki dorang lebih drpd 3 kali hoccay?** |
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Fuhhhhhhhhhh..."jahat" gak hang yek Hamizie...
medangmru Post at 3-6-2010 11:45 
Tak dok ar jahat.. cuma nak lepas geram jer... kita bayar service yang mereka sediakan...so, kena ar berbaloi baloi  |
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Post Last Edit by HaMiZiE at 3-6-2010 13:35
Bro...to be frank..aku pun selalu marah kaw2 kat call centre tu...tapi ni aku nak bagi tip ...
FARRAZOOL Post at 3-6-2010 12:16
Yup, I aware about this. Got a friend working at TM Call Centre (QA Executive). His job is to investigate the complaints lodged in by the complainants who are not satisfied with the products, services or with the peoples who are responded profesionally to his call at the call centre. So, what he will do is to replay the recorder to listen the tele-con in between the complainant vs. careliner. By doing so, he will evaluate and judge whether the complainant's negative feedback toward the careliner is really valid or not... at the same time, to really understand what is the real root cause of this complainant's dissatisfaction. Careliner can remind the complainant not to use abusive or harsh word upon complaint, otherwise, he/she can disconnect the line.
Frankly speaking, I myself working in consumer care line and I knew how to handle those difficult complainants. Sometimes, they will use very bad word till touch our nerves but bear in mind, once you get angry... thing won't resolve the situation... even make thing getting worse. Therefore, as for me, I will use psychology upon handling and managing those hard core complainants. If thing really beyond my authority to make decision... then I will inform the complainant to let me to refer his case to higher authority and will revert to him once the resolution has been made... or will keep him update on the progress of the action from time to time till the issue is solved. If really no solution, then... this is between company/management vs complainant ...
Complainant will be more than happy to make the care liner/front liner angry because they actually want to release the emotion toward the services/products which are not meet their requirement/expectation... at the end... products/services suck..the peoples working in that company also suck
Uiks.. awat aku emo sangat nie   |
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Category: Belia & Informasi
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Post time 2-6-2010 10:48 PM
ni apasal masuk pasal streamyx plak? 
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