Maxis Wireless Broadband

ikanbilis

Allo...
mlm nie...slow glerr..
DPT EDGE jer..

Anyway..aku nak promote kat korang..
kalo meksis slow..tuka browser korang kpd opera..
smooth n steady jer...xder sangkot2..

trunks

atau firefox

kaikai_kai

Answers to your questions:

• The     modem is offered on a rental basis, even after the contract period. The     ownership of the modem remains with Maxis. As such, we continue to charge the     full amount of RM 68 per month
• On     your lock-in on contracts, we will remain flexible in your case. If you     want to terminate any contract, please approach Mr. Ratna or me. We will     allow you to get out without penalty.

Best regards,





I have tried to be very transparent on ourbusiness logic. If you do not believe in our logic and think that we want totake advantage of you, please feel free to terminate the service at any time. Iassure you that we will not enforce any contract in your case.


With respect to the pricing, I continue tobelieve that RM 68 is the best deal in the market.


Regarding your service problems, this is definitelya major concern to us. We believe that this is a coverage issue of yourspecific location due to increasing overall network traffic, and we are tryingto fix it through the outdoor antenna installation. The installation isawaiting your suggestion on a suitable day and time. I am afraid, but if thisis not agreeable to you, then you might be better off with not continuing withour service.


Let me know your decision.


Best regards,

•      The modem rental is independent from the contract period. The contract period     only defines the time the customer needs to stay with us, so that we are able     to provide him the service at lower access charges. As such, if a customer     continues to use the service after 18 months, the charges remain as before.     However, after 18 months, the customer now has the opportunity to terminate     the service at any time. If the customer terminates, he/she has to return the     modem to us.
       
       Moreover, through this rental model we are offering a continuing warranty     on the modem after the 18 months contract, i.e., even if customers have a problem     after 18 months, we will repair/replace the modem.
       
       We are not asking customers to return the modem after 18 months, if they     want to continue the service. They only have to return the modem, if they cancel     the service.
       
       
• Why     does the modem not belong to the customer after the contract?
       
       

This approach allows usto offer continuing warranty on the modem even after the contract period, i.e.,we will take the responsibility of repairing/replacing the modem, if it is faulty.In addition, there were some import tax implications pertaining to wirelessbroadband modems in the past (DSL modems were treated differently). When we broughtin the modems, we could get import tax exemption as long as we were not sellingthe modems. The rental model overcome this and allowed us to pass on the savingsto our consumers. The legislation of this is currently being changed.

To: Nikolai Dobberstein

Subject: Wires Less Board BandModem



I find out some problemas below :_
1) After finish 18 months contract , the wires less board band modem are belongto customers?

Calculation for statement as below_
Your modem installment is RM18 * 18 = Rm 324.00 is modem pricing.

In you statement and contract are status 18 months contract for installmentmodem and service.
RM 18 for 18 months is modem installment = RM 324-00
RM 50 for 18 months is Access Fees

According to contract, after finish 18 months for the modem are belong to customerbecause customer are finish the modem installment.
After finish 18 months, customer only to pay access fees RM50-00 if he or shewant to continue use it. The purpose for 18 months contract is to installmentthe ZTE modem pricing.

Example some service provided :

www.izzi.com.my

What is the Mr Nasri ( Customer Service ) told me, after 18 months --- the modem still belong to Maxis, why he say so?

Why Customer have to pay RM 18 * 18 months is for what purpose? Why Maxis havecontract to customer 18 months and what is the purpose for 18 months?

Same thing to USB modem:_

3.6M Is RM 98-00
Modem Installment is RM 40

Total is RM 138-00 for 18 months.

Calculation

RM40*18 months is RM 720 is a USB modem pricing . Why customer service informcustomer after finish18 months contract have to return USB modem to Maxis?

Consumer already pay installment RM 720.00 for 18 months to the USB modem. Themarket pricing for USB modem is from RM 599 - RM 699.

Why have 18 contract?

Please advise it...




Thanks

kaikai_kai

Here my responses:

• Why     18 months contract?
       
       To deliver Maxis Broadband, we have invested in a significant network     upgrade and bought the modems. To offer the service to customers at an     affordable rate, we have chosen to base it on a contract model. This will     allow us to earn a predictable income over a certain period that generates     sufficient returns on our investment and allows us to continue to invest     in further upgrades.
       
       If we did not have the contract model, we would have had to charge     customers >RM 500 for the device and probably align the broadband charges     with our mobile data charges of RM 99 per month. We don抰 believe     this is an attractive model to consumers and have, therefore, opted for the     contract model that allows us to lower the charges to customers. As such, we     are able to offer RM 68 per month. This is cheaper than another WBB provider     where you get a similar rate but you have to pay >RM 500 for the modem.
       
       
• Why     do customers still have to pay modem rental after 18 months?
       
       The modem rental is independent from the contract period. The contract period     only defines the time the customer needs to stay with us, so that we are able     to provide him the service at lower access charges. As such, if a customer     continues to use the service after 18 months, the charges remain as before.     However, after 18 months, the customer now has the opportunity to terminate     the service at any time. If the customer terminates, he/she has to return the     modem to us.
       
       Moreover, through this rental model we are offering a continuing warranty     on the modem after the 18 months contract, i.e., even if customers have a problem     after 18 months, we will repair/replace the modem.
       
       We are not asking customers to return the modem after 18 months, if they     want to continue the service. They only have to return the modem, if they cancel     the service.
       
       
• Why     does the modem not belong to the customer after the contract?
       
       

This approach allows usto offer continuing warranty on the modem even after the contract period, i.e.,we will take the responsibility of repairing/replacing the modem, if it is faulty.In addition, there were some import tax implications pertaining to wirelessbroadband modems in the past (DSL modems were treated differently). When we broughtin the modems, we could get import tax exemption as long as we were not sellingthe modems. The rental model overcome this and allowed us to pass on the savingsto our consumers. The legislation of this is currently being changed.

• Will     Maxis also offer services without a contract period?
       
       We are looking into this. This would mean customers can buy any device of     their own choice, but are likely to be charged a premium over the fee they     would have to pay in a contract model. The challenge with this model is     that the quality of wireless broadband coverage is not predictable for a     specific location. So, if a customer buys a device, but the service doesn抰     work well in his/her location, he/she has spent money unnecessarily. In     our current contract and rental model, he/she can return the modem within     a 7 day period without any charges. We believe this is better for the     customer.
       
       As modem prices are falling, we are also considering shorter contract     periods, but I cannot indicate a decision at this stage.
       
       
• Is     Maxis enforcing the contracts for customers

kaikai_kai

Sorry, you might have misunderstood. Youdo not have to return the modem after 18 months unless you want to terminatethe service. You can continue using it (and we will continue charging the sameamount). However, after 18 months, customers are free to terminate the serviceat any time, but would need to return the modem to Maxis. It is a rental, not apurchase, of the modem, combined with a minimum contract period of 18 months.





All Maxis modem after finish 18 months are belong to Maxis included USB and WIFI. Yours agree from Maxis? :@

hyie

Maxis ni mmg gile kaut untung .. suke2 die je nk ambik duit org. hangin aku!!! tgkler sape tokey die ...

batman_2007

awat maxis ni?..
mcm2 kan

kaikai_kai

You have sing up 18 months contract.

You terminate home voice are triger agaisnt the contract.

After finish contract 18 months, all modem are belong to Maxis.

system always down time
We regret the problems you haveencountered. In fact, the last 2 days have been impacted by a major fiber cutdue to road constructions. This doesn抰 make up for the problems, only explainsit.


Just learned that one of our key international links (provided by a
global international carrier) is down since yesterday evening. As a
result, capacity has been restricted, causing the browsing issues you
described.

We are working on it with the carrier and will advise once fixed.

Network are sharing

Please be reminded that wireless broadbandis a shared bandwidth. Speeds depend on how many users simultaneously accessthe network in a particular site at the same time. As such you will get timesof high peak speeds, but also times of lower speeds. It is technically notfeasible to guarantee speeds with any wireless broadband solution.


We are still investigating why your area mighthave been particularly affected last week. We did not have any significantnetwork issues and are still unclear what might have caused it. At a minimum,you should be able to get higher peak speeds than what you reported.

trunks

Don't u know , how to click new reply instead of new topic?
i have merged all ur thread here, continue posting in
this thread..will ya?

bzzts

modem zte tu RM324? baik beli PCMCIA vodafone punya. RM259 je...
paling kuat pun, 3G router vodafone tuh, RM489. puas ati sbb ianya ROUTER. siap ada 4 port LAN lagik.

kmkd

dah cakap dah.. sure trunks marah nanti

evolutionary

aiya maxis maxis, now at the end after all clarification giving .... i understood now, so probably, thanks a lot maxis, i will not interested anymore with your hidden cost package, try to manipulate people,

bzzts

sapa2 pelanggan maxis broadband, email la link forum ni ke customer service dia.
komplen beramai2.

lagi best kalo send skali ke thestar.com.my, utusan, dan lelain paper.

adie82

apa kata merge je ngan rumah sebelah.
aku punya kontrak abis bulan 4 nati.
memang tak dapat ke modem ni?
tapi kalau apat pun nak wat apa? bukan boleh wak masuk simkad lain pun pasal dah sim locked!
aku dah try wak masuk simkad celcom 3g tak boleh!

bzzts

ko tau setting ke modem router ZTE tu? mmg konpem lock ye?

kalo lock, ko gi register simkad 3g kat maxis. amik simkad je, cucuk masuk . . . leh gak guna tanpa kontrak modem lagi dah... dan yg aku tertanya2, simkad tu 017 punya kan? kalo betol, ko kena rejister 017 jugak le. aku takut kang ko register 3g simkad 012, naya le...

pdi76

apsal aku subscribe maxis broadband takde pun sebut pasal pakaj2 nih??aku bayar deposit RM200 tuk modem ZTE tuh...pastu bulan2 punya bil is Rm68...then dia cakap kalo aku nak terminate, deposit tuh dia bagi balik providing aku pulang balik modem tuh...tapi tak de plak dia sebut pasal 18 bulan tuh...pakaj baru ke tuh??

Berekai

eh.. deposit rm 200 ke?? sepatutnye rm 100 je.

adie82

memang lock.
masuk maxis 3g ka celcom 3g ka xpax 3g ka semua tak leh. dia suruh insert usim!

adie82

200? ko amik katna? deposit seratus je la.
kalau ko mintak technician diorang pasang kat umah ko kena caj extra 80 ke 88 ntah...
baru 180!!!!
ko kena tipu ker?
memang pakej zte modem tu kena kontrak 18bulan.
aku rasa ko kena kencing dah ni!

bzzts

kalu simkad 3g biasa yg 017 tu kira usim jugak kot...