How You Will Benefit
• Make appropriate travel arrangements and reservations
• Calculate and quote appropriate air fares
• Complete international travel documents in accordance with the applicable IATA rules and procedures
• Be on the leading edge for 2007 e-ticketing global implementation
• Answer customers' queries, quote rates and supplements, explain conditions and book tour products
• Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
• Understand the role of information technology - Global Distribution Systems and the Internet
Designed For
• Students who wish to have a career in the travel industry
• Junior travel consultants
• Airline personnel
• Tour operators who deal regularly with travel agents
• Personnel of large companies responsible for making travel arrangements
• Travel Agencies that hire employees who hold the IATA/UFTAA International Travel and Tourism Foundation Diploma meet one of the requirements towards becoming IATA-accredited agencies.
Course Content
• Environment
o The Travel & Tourism Industry and the Travel Professional
o Geography in Travel Planning 1
o Travel Formalities
• Products
o Land Transport - Rail 1
o Water Transport - Ferry
o Land Transport - Car and Camper
o Tour Packages 1
o Hotels
o Air Transport Essentials
• Support Services
o Customer Service
o Technology in the Travel Industry 1
• Air Fares and Ticketing
o Air Fares and Ticketing
• GDS Electronic Booking Tools (CD-ROM*)
o Global Distribution Systems training. Choose between Amadeus, Galileo, Sabre or Abacus.