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Peniaga kuih tart cina terkejut. Balang kuih tinggal separuh otw barang nak ke r
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Puchong Home Bakery Customers Shocked To Receive Orders Half-Eaten By Delivery Riders
Anne Dorall
3 hrs ago
When Linly sent out cookie orders to her customers on 7 February 2021, she merely regarded it as a job well done. The last thing she expected was for her customers to complain that the orders reached them half-eaten.
Those words from the customer really hit me hard – “is this how you sell your cookies?”, “your service sucks”, “so disappointed”, “I felt cheated by you”, “why my cookies left crumbs only?”.
Linly to TRP
To her horror, the delivery riders from her usual delivery partner had allegedly opened and eaten the cookies meant for her customers.
The order of pineapple tarts reached her customer half-eaten. (Credit: Linly/Facebook)
Although she immediately compensated a fresh new batch of baked goods to her customers which arrived in good condition, she is heartbroken that her bakery’s reputation has been tarnished by this incident.
It takes effort and years to build my business’s reputation and two people to ruin it in just one hour.
Linly
The nightmare delivery
Linly recalled that the two delivery riders appeared to be friends, as they were chatting together when picking up her orders at her gate.
One delivery rider was dispatched to Klang, while the other was dispatched to Kepong. Both orders, she was disappointed to learn, were broken into.
Her other order of butter cookies were also half-eaten. (Credit: Linly/Facebook)
Although she very quickly explained the situation to her understanding customers, she fears that her bakery’s reputation has been irrepairably damaged.
I hope the delivery service can train their riders better, because of their nasty doings, they tarnished and affected the company and other people’s businesses.
Linly
Owning a home-business isn’t easy
Linly began The Baking Room in 2017 with her sister who loves baking. She started small, with orders from just friends and family in the first year.
However, they slowly began to have returning and new customers, and even some corporate orders, which helped their business greatly.
View this post on Instagram
Sometimes even coffee shops, kedai runcit owner and resellers will call us if we’re able supply to them. But usually when they call us, we’re already booked out.
Linly to TRP
It took years, but the bakery grew and earned a very decent reputation.
Although she is grateful that her customers were very understanding and notes that the delivery service reached out to her personally to offer her a refund, she is still shaken by the incident.
She lamented that if the riders were hungry, they could have asked and she would have been happy to provide them some cookies free-of-charge as being a delivery rider is not easy. However, they went the unethical route by eating a good handful of cookies from each and every cookie jar from her customer’s order!
She wishes that the two delivery riders could just explain why they did what they did, to provide closure to both her and the delivery company.
I don’t blame the delivery service, their internal staff that handled my case are very helpful and friendly. I just hope that they can find the the two riders, let them come forward and owned up for what they did and would like to know WHY did they do it.
Linly
TRP has reached out to the delivery service for additional comments. |
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Mesia di bawah pien laksane Apreka sudah. Kah2.
Pliz la don't blame Covid pulak. |
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Selamat ke sekut raya guna post? Biasa cod or hantar tumpang bas express.
Kueh tart lak tu tak hancur plak ye.
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Habis kuih Semperit ah so tu pun dilantak Nye...kebulor betul |
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dulu pakai taQbin gerenti selamat. Lama tak nampak pakcik taQbin |
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dia bukan gune post...dia gune rider
rider mcm grab kot...tp mybe company lain...
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Rider lapar sangat ke? Dosa tau dik makan hak orang. Biskut homemade ni kita mana tau dia letak lard ke.
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rider sekarang bukan setakat ambil makanan dari restoran shj
boleh jugak bertindak mcm runner
ambik dari satu tempat, htr ke tempat lain
tu sebab ada company dh tak ada runner aka budak pejabat |
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sedap la tu
haaaaaaaaaaaaaaaaa |
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rider dari company mr speedy katanyer
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claim oku pulak ke?
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mcm2 company rider rupanya |
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R2D2 replied at 9-2-2021 12:17 AM
mcm2 company rider rupanya
Sejak pkp tahun lps kn i dah xgi jln selangor. Sampai la hujung tahun lepas i gi puchong.. Culture shocked kejap. Tgk rider motor sume ada beg kt belakang, mcm2 warna.. |
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anak syurgahhhh yang makan biskut nyonya ni.. |
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Rider ke peniaga tu?
Sekarang kan suka susun kuih jarak2.. patut susun padat2 la n tutup dgn bubble tu supaya mampat.. xde la tergolek2 kuih dalam tu..
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Lapar ler tu mula2 nak rasa je sekali sedap pulak tu yang tak sedar dah habis sampai setengah balang. Apa pun kalau betul sedap beli je terus dari ownernya rumahnya pun dah tahu kat mana. Buat macam ni tak baiklah. |
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Post time 8-2-2021 10:34 PM
变色卡
Author
