QC syarikat kereta import bagus? Fikir semula.

Dovahkiin

Dulu kita dikejutkan dengan My Honda Tak guna punya kes.



Baru2 ni...

Alvin Lim

Hi all,

Some of you might know what happened to me....so this is what happened few days ago.

I bought a new Honda Civic 2.0s (without GPS) from Honda Setia Alam. I took the car on Wednesday April 3rd, and drove it out around 4.10pm. I was driving around 40km/h since I was in the housing area....and tested the ECON mode. Nothing special. So I turned it off and reached the second traffic light.

Once it turned green, I tried to drive, but the car refused to move. It was like you have your handbrake ON. I could only reach 10km/h MAX. And if I lift my feet off the pedal, the car stopped IMMEDIATELY. This was like...less than 2km from the sales office?

So i stopped at the road side (luckily no car around) and called the sales guy. He said maybe no petrol, maybe hand brake didn't put down, maybe need to ON and OFF engine. I tried all, but still same. Then i forced it to drive back to my home about 1min drive away. Stopped there, and asked the mechanic to come (initially they refused).

When they reached my place, the mechanic confirmed the car should not be moved anymore. The car could not even be reversed. So they had to call the tow truck. Yes, brand new car, drove less than 10 minutes, need to be towed back to Honda Service Center.

I escalated the case straight to Honda Malaysia, even to Level 2 Customer Service. But the conclusion they came out with is - they are going to close the case because the issue has been "FIXED".

So I asked for more clarifications.

Alvin: Do you know what is the exact issue?
Honda: No.

Alvin: Then how can you say it has been fixed?
Honda: Because we could not recreate the issue in the Service Center (even the mechanic who went to my place was confused).

Alvin: Can you guarantee the car won't stop immediately while I was on the highway?
Honda: No, we cannot guarantee because anything can happen while you are on the road. And it might not be caused by this.

Alvin: So you are asking me to risk my life because you don't know what is wrong? And you assumed it has been fixed?
Honda: *silence*

Alvin: Then what have you done to the car?
Honda: We suspect there are some particles interfering with the sensor...causing the car to stop immediately.

Alvin: Huh? Why Honda cars can stop immediately with a bit of particles interference?!
Honda: *silence*

Alvin: You all said the car has been tested OKAY for 2 days. But the car has been with Honda for MONTHS. Yet, I drove 5-10 minutes and it stopped. What is your explanation?
Honda: We have done what we can.

Alvin: Can you all be sure that the fix is permanent?
Honda: Sorry, we cannot give this kind of guarantee.

Alvin: OKAY FINE, then can you give me a report of what has been "FIXED"?
Honda: No, we cannot do that.

So what is Honda Malaysia going to do next? They are going to close the case and want me to TEST DRIVE the car for them. No compensation. Nothing.

So I said, I will go to Facebook and Consumer Board, which they said "We cannot stop you from doing that".  =_=

Guys, what should I do now? I'm very pissed off seriously. They are asking me to risk driving a car which can stop anytime (because they are not sure if they have fixed it) and is unwilling to help any further. What kind of nonsense is this?

I'm thinking to go to consumer board for this, and maybe see if I can contact Honda Japan. They might not help much...but this is regarding the safety of the car itself. Some other CIVICs out there might be having the same issue but has not happened yet.

Aih....i seriously long time never so angry already.

A loyal Honda supporter....now I'm becoming a Honda hater.

NOTE: the above is what I could remember from my many phone conversations with Honda Customer Service. I'm sure they have all the recordings with what have been said by Honda rep and myself.

Source : https://www.facebook.com/photo.php?fbid=10151331881246059

p/s Ramai yg riak apabila memiliki kereta import dan memperlekehkan kereta2 nasional. Katanya kereta import semuanya bagus, takde masalah. Bila ada masalah, tau malu, diam2 je. Bila ada masalah dgn kereta nasional walaupun kecil (malah ada yg direka), mula la dijaja di muka2 blog dan laman2 sosial. The point is, tak semua kereta 'dilahirkan' dengan sempurna samada kereta tempatan mahupun kereta import. Jika anda mampu memiliki kereta import, Alhamdulillah. Tak perlu memperlekehkan kereta2 tempatan. Just enjoy your car and remember this post.

Armoury

Tak silap aku Model Honda Civic atau Accord nih CBU Asean kan?

metalique

ntah... korang je kot yg overrated honda ni....

dune1989

agree bro

ejai601

berbangga la dengan kete malaysia....

H4dRi

Kete ni bkan pasang kat melaka ke

synic

Saya bangga dengan kereta Malaysia.. Kereta Waja saya telah berkhidmat dengan baiknya tanpa sebarang kerosakan selama 5 tahun. Sekarang saya telah bertukar kepada kereta import yang pada pendapat saya kualiti nya juga adalah baik.  Masalahnya dengan kereta tempatan dan juga kereta import bukan qualitynya tapi adalah harganya yang tidak logik. Bayangkan harga waja di Malaysia adalh 65k tetapi di luar negara adalah lebih kurang 32k.. Bagaimana ianya berlaku? Tepuk dada tanya selera.. Kes yang diatas mungkin kes terpencil.. kadang2 bergantung pada nasib juga... kadang-kadang kereta nasional pun blh dapat kereta yg rosak.. kereta import pun boleh dapat kereta rosak.. Jika sekiranya harga kereta direvise semula (cukai dan AP yang tidak munasabah), mungkin blh memberi peluang kepada kereta nasional bersaing secara sihat dengan kereta import.. dan mungkin kualitinya akan lebih baik dari kereta import.. Pada masa kini pengeluar kereta nasional berada dalam keadaan selesa di mana rakyat tidak mempunyai pilihan lain selain membeli kereta nasional..  Pada pendapat saya, jika mampu belilah kereta import tapi jika tak mampu jgn berlagak pula beli kereta import, nanti tak mampu pula maintain. Ukur baju badan sendiri.. to be continue..

RedDevils

Sebagai makluman, kereta2 yg di tepek kat atas tu, bukan MADE IN JAPAN ya

jamalnsx

Ini Honda made in Melaka kot...