Global Telecom Order Management Industry: Key Statistics and Insights in 2024-2032

Summary:

• The global telecom order management market size reached USD 4.4 Billion in 2023.
• The market is expected to reach USD 11.8 Billion by 2032, exhibiting a growth rate (CAGR) of 11.4% during 2024-2032.
• North America leads the market, accounting for the largest telecom order management market share.
• Solution represents the majority of the market share in the component segment because of its ability to offer comprehensive telecom order management solutions that encompass various functionalities, including order capture, processing, provisioning, and fulfillment.  
• Cloud-based holds the biggest share in the telecom order management industry.
• Large organization remain a dominant segment in the market due to the rising focus on maintaining brand reputation.
• Wired accounts for the leading network type segment.
• The expansion of connected devices and subscribers is a primary driver of the telecom order management market.     
• The rising adoption of advanced technologies and deployment of fifth generation (5G) networks are reshaping the telecom order management market.

Industry Trends and Drivers:

• Automation & Orchestration:

Indeed, the telecommunication industry is heading towards a further automation and orchestration of its order management processes. Complex service offerings and growing customer demographics grossly outdate the simple manual processes. Streamlining order entry, validation, provisioning, and fulfillment has been made possible through automation tools, thus reducing errors while shortening time-to-market. On the other hand, orchestration platforms provide seamless integration between disparate systems and automates end-to-end flows of every order from an initial customer request to actual service activation. This becomes a key driver towards automation in the telecoms with the aim of improving operational efficiency, lowering costs, and consequently enhancing customer experience.

• Cloud-Native Solutions:

Due to the transformation of telecom order management, cloud-native technologies are slowly being adopted. The new technology offers greater scalability, flexibility, and agility than traditional on-premise solutions. To take advantage of these benefits, telecom providers are slowly migrating their order management systems to the cloud so that they can adapt faster to any market conditions and grow their business as needed. With cloud-native architectures, new features and updates are deployed faster and enable telecom providers to remain ahead of the competitive game. With this emergent cloud delivery model, greater innovation and agility are being injected into the telecom order management space.

• Customer-Centric Focus:

Telecom providers are increasingly prioritizing customer experience in their order management processes. Customers expect seamless and personalized interactions, and they demand quick and efficient service delivery. Telecom order management systems are evolving to meet these expectations, offering features such as self-service portals, real-time order tracking, and proactive communication. Providers are leveraging data analytics to gain insights into customer preferences and personalize the order experience. The focus on customer-centricity is driving the development of more intuitive and user-friendly order management solutions.

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Telecom Order Management Market Report Segmentation:

Breakup By Component:

• Solution
  • Customer Order Management
  • Service Order Management
  • Service Inventory Management
• Service
  • Integration and Installation Services
  • Consulting Services
  • Support Services

Solution accounts for the majority of shares as it encompasses various functionalities, including order capture, processing, provisioning, and fulfillment.     

Breakup By Deployment Mode:

• On-premises
• Cloud-based

Cloud-based dominates the market because of its ability to provide improved scalability and flexibility.

Breakup By Organization Size:      

• Large Organization
• Small and Medium Organization

Large organization represents the majority of shares due to the rising focus on maintaining brand reputation.

Breakup By Network Type:

• Wireless
• Wired

Wired holds the majority of shares, which can be attributed to the increasing need for reliability and high-speed connectivity.   

Breakup By Region:

• North America (United States, Canada)
• Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
• Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa

North America enjoys the leading position owing to a large market for telecom order management driven by strategic partnerships and collaborations among technology vendors and solution providers to develop and deploy advanced solutions. 

Top Telecom Order Management Market Leaders:

The telecom order management market research report outlines a detailed analysis of the competitive landscape, offering in-depth profiles of major companies. Some of the key players in the market are:

• Cerillion
• Cognizant
• Comarch SA
• Fujitsu Limited (Furukawa Group)
• Infosys Limited
• International Business Machines Corporation
• Oracle Corporation
• Pegasystems Inc.
• elefonaktiebolaget LM Ericsson 
• Wipro Limited

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