Best Facilities provide Agoda to Booking from it

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This article provides an overview of what amenities are most important to those booking on Agoda today. By learning the priorities of today's travelers, you can design or improve your property to meet those needs and attract more bookings.

Amenities that most guests are looking for
With millions of travelers visiting and booking on Agoda's website and app every day, we've acquired a huge amount of data that can tell us a lot about what types of properties are booked the most.

According to our data, themost important facilities that can be offered to travelers are as follows. Make sure your property offers all or most of them!



Fast and free Wi-Fi connection


Whether on a business trip or on vacation, Wi-Fi that works is by far the most important thing for most modern travelers. Staying connected with loved ones, uploading and downloading work, and accessing social media and news is so important that poor Wi-Fi is one of the biggest causes of negative reviews. Travelers also use the internet to research their next day or meals while traveling.

Wi-Fi should be fast and able to work perfectly even at maximum hotel capacity, when almost every guest is connected to the network. Your system must scale to handle full capacity or more—for example, when hosting events with guests who may not even be staying in your rooms.
The signal must be strong in all public areas, as well as in all rooms, whether they are located on the ground or top floor of the hotel. Travelers now use social media for video and phone calls while roaming around your property. A dropped signal or call at an important time creates a very bad experience for guests.
Wi-Fi should also be free for those who eat in your restaurants, even if they are staying in the rooms.


Free breakfast


Breakfast is not only the most important meal of the day, but it is also one of the most important services for guestswhen staying at a hotel, saving them time and effort on their precious days on the road.

Consider offering your guests a free breakfast and make it as tasty and varied as possible. Even if you have to raise room rates slightly to cover your costs, the perceived value of a free breakfast is usually greater than that of a slightly cheaper room.



Wellness facilities


Wellness travel, or travel related to maintaining or improving personal well-being, is a fast-growing segment generating $639 billion* for the tourism industry.

As more consumers embrace wellness as part of their value system, they will increasingly filter their travel experiences through a holistic wellness lens. When traveling, they want to rest, but also be able to maintain their daily routines, which may require certain devices:

Exercise facilities such as a swimming pool or fitness center.
Relaxation and beauty facilities such as massage, spa, salon or sauna.
A mind-body facility such as a yoga room or quiet meditation space.
Healthy options such as vegan, gluten-free, low-sugar or plant-based.
Eco-friendly and adventure activities such as surfing lessons, canoeing, skiing, hiking or other activities that involve the local environment.

Smart entertainment devices

Smart TV: Netflix and other digital platforms have become a daily habit for much of the world, especially millennials. The advantage is that guests can connect their devices and watch the rest of the movie they started watching in-flight or catch the latest episode of their favorite series. Make sure your TVs have either built-in apps like Netflix or HDMI and USB ports that allow guests to play their own content from their laptops or USB drives.
Bluetooth speakers that allow guests to connect to their playlist from smartphones using iTunes or Spotify or other music services. By allowing guests to create their own musical environment, they can personalize their stay. Make sure your Wi-Fi can handle many guests at once with music streaming services!


Food and drinks in the room


Coffee/Tea Maker: Offer your guests a cup of quality coffee from the comfort of their room to start their day without having to order it through room service. For a truly boutique touch, the elegant capsule espresso adds a quality touch with a certain number of free capsules per day. A cheaper option is to offer a drip coffee maker or just hot water coffee makers that can be poured over single-serve drip coffee packages. Whatever you do, don't just offer packets of instant coffee. For most coffee lovers, instant coffee is so disgusting that they would prefer not to have any at all.


Cleanliness of the facility


Prioritizing cleanliness has become the "new normal" for everyone in travel due to the 2020 COVID-19 pandemic. Guests want to know about the cleanliness measures you take before booking your accommodation.

To increase guest confidence in your facility when booking, you should ensure cleanliness and hygiene facilities in your hotels,which can be prominently displayed in your facility's content.

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