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JAPANESE SPEAKING CUSTOMER SERVICE REPRESENTATIVE (MULTIPLE VACANCIES)

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Post time 2-6-2020 09:36 PM From the mobile phone | Show all posts |Read mode
Company : Confidential               
Location: Kuala Lumpur               
Salary : RM - - RM -               
               
*MUST HAVE*               
-Local JLPT N1 / N2 holder who has completed high school with at least 1 year of experience               
-Native Japanese Bachelor Degree fresh graduates are welcomed to apply               
-Able to read, write, and speak fluently and spontaneously in Japanese               
-Able to work in shift basis               
               
*OTHERS/ADVANTAGES*               
-Able to communicate effectively with customers in a friendly and polite manner following the processes               
               
*RESPONSIBILITIES*               
-Summary: To provide premium customer support to the client. This support is provided by either phone or email.               
-Provide primarily customer service based phone support to the clients customers               
-Activate and engage with client/customer whilst providing accurate information of customers issue at hand               
-Accurately record and update customers cases into the clients CRM and trackers following appropriate processes               
-Provide accurate and understandable information to all customers and support partners               
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases               
-Ensure all follow ups are done in a timely manner               
-Ensure all SLAs are met appropriately               
-Maintain high level of customer satisfaction whilst maintain a professional manner               
-Be familiar with all policy, processes, and product knowledge and escalation paths               
-Remain polite, patient and courteous with customer throughout the experience               
-Ensure the end to end experience for all customers is at a high level of customer satisfaction               
               
If you feel you fit the criteria and would like                
to take your career to the next step then please                
forward your CV/Resume to:               
roslanmajid@seekers-recruiter.com.my               
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