Gangah Publish time 10-2-2016 02:47 PM

Customer Service

Edited by Gangah at 10-2-2016 02:49 PM

ESSENTIAL JOB DESCRIPTION


[*]Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.
[*]Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
[*]Analyze customer complaints and provide appropriate corrective actions.
[*]Assist directly or route customers to the appropriate personnel for assistance.
[*]Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
[*]Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
[*]Develop customer service programs in order to provide outstanding service.
[*]Prepare documentation and reports on routine customer correspondence for future reference purpose.
[*]Assist in training peers on improving customer support service.
[*]Develop and maintain in-depth product knowledge.
[*]Conduct customer surveys about the company’s service so as to obtain feedback.
[*]Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
[*]Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

ESSENTIAL SKILLS & EDUCATIONAL BACKGROUND

[*]Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
[*]Required to speak good & fluent english.
[*]Mandarin language is an added advantage.
[*]Able to work upon shift basis.
[*]At least 2 year(s) of working experience in the related field is required for this position.
[*]Applicants must be willing to work in Johor Bahru City Square Office Tower.
[*]Preferably Senior Executives specializing in Customer Service or equivalent.
[*]10 Full-Time position(s) available.

REMUNARATION PACKAGE

[*]Basic Salary
[*]Allowances
[*]Annual Leave
[*]Team Building
[*]Car benefits upon confirmation
[*]Housing benefit
[*]5 working days (shift)

PLEASE SEND THE CV TO (gangah@candidates.com.my)

cariclient7 Publish time 1-4-2021 10:10 PM

When I was doing my engineering at the varsity, we used to take a business course with the MBA students. The professor was a legend in business management, so he would tell us how important online customer reviews are. This is because more and more people are getting into the online business realm. That is why it has become an essential part of business strategy to know the customers’ reviews.

hendryjullius Publish time 7-5-2022 04:51 PM

You have been growing as one of the best in the field with the amazing services provided to the customers. Best customer service is the reason why you are getting a lot of clients over the last couple of years. Please continue your good work and all the best for the future.        click to read more       
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