JAPANESE SPEAKING CUSTOMER SERVICE REPRESENTATIVE (MULTIPLE VACANCIES)
Company : ConfidentialLocation: Kuala Lumpur
Salary : RM - - RM -
*MUST HAVE*
-Local JLPT N1 / N2 holder who has completed high school with at least 1 year of experience
-Native Japanese Bachelor Degree fresh graduates are welcomed to apply
-Able to read, write, and speak fluently and spontaneously in Japanese
-Able to work in shift basis
*OTHERS/ADVANTAGES*
-Able to communicate effectively with customers in a friendly and polite manner following the processes
*RESPONSIBILITIES*
-Summary: To provide premium customer support to the client. This support is provided by either phone or email.
-Provide primarily customer service based phone support to the clients customers
-Activate and engage with client/customer whilst providing accurate information of customers issue at hand
-Accurately record and update customers cases into the clients CRM and trackers following appropriate processes
-Provide accurate and understandable information to all customers and support partners
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases
-Ensure all follow ups are done in a timely manner
-Ensure all SLAs are met appropriately
-Maintain high level of customer satisfaction whilst maintain a professional manner
-Be familiar with all policy, processes, and product knowledge and escalation paths
-Remain polite, patient and courteous with customer throughout the experience
-Ensure the end to end experience for all customers is at a high level of customer satisfaction
If you feel you fit the criteria and would like
to take your career to the next step then please
forward your CV/Resume to:
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